Help centre

Frequently asked questions

Everything about choosing, fitting and controlling your CarInlay lighting.

Still have a question?

Email us with your car make, model and year if it's about fit.

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What's the difference between DriveGlow Plug & Play and Hard Wired?

Plug & Play uses acrylic light strips powered from a USB port (5V). It mounts with adhesive, needs no wiring and is controlled by app, remote or the buttons on the controller.

Hard Wired uses fibre-optic light guides powered from your car's 12V system for a fully integrated look. It's controlled by app and voice, with 18 lighting modes.

Which DriveGlow kit should I choose?

Plug & Play: Standard has 3 strips (1 × 110 cm + 2 × 75 cm), Pro has 5 strips (1 × 110 cm + 4 × 75 cm) and Ultra has 6 strips (adds 1 × 35 cm). Hard Wired: Pro Kit drives 14 light pieces and Ultra Kit drives 18. Send us your car model and we'll recommend one.

Can I combine products?

Yes. Many customers pair DriveGlow with WirelessGlow footwell lights and FloorStars mats. Each product has its own controls.

Will it fit my car?

Our kits are universal and designed for most cars, SUVs and vans. DriveGlow Hard Wired needs a 12V system. If you're unsure, send us your make, model and year before ordering.

How hard is installation?

DriveGlow Plug & Play, FloorStars and WirelessGlow need no wiring. DriveGlow Hard Wired connects to your car's 12V power. If you're not comfortable with car electrics, have a professional fit it.

Can the light strips be cut to fit?

Check the manual in your kit before cutting anything, and never cut the end with the light source or the cable. If you're unsure, contact us first. Cut parts count as used and can't be returned.

Will the wires be visible?

The strips and light guides are designed to sit in the gaps of your trim, and the cables can be tucked behind panels and under seats for a clean look.

Will it drain my battery?

DriveGlow Plug & Play draws 3W from USB, and in most cars the USB ports switch off with the ignition. WirelessGlow runs on its own rechargeable batteries. If your sockets stay powered when the car is off, switch the lights off with the app or remote.

Which app do I use?

Scan the QR code in the box or manual to download the app for your kit, then pair it over Bluetooth.

How is each product controlled?

DriveGlow Plug & Play: app, remote and controller buttons. DriveGlow Hard Wired: app and voice. FloorStars: app, with music sync. WirelessGlow: remote.

The app won't connect. What should I do?

Make sure Bluetooth and location permission are on, the lights are powered, and you're pairing from inside the app rather than your phone's Bluetooth menu. Still stuck? Email us your kit and phone model.

How much does shipping cost?

Shipping is free on every order to all 40 countries we deliver to.

How long does delivery take?

Orders are processed in 1-3 business days. Standard delivery usually takes 5-12 business days. These are estimates and can be affected by customs or carrier delays.

How do I track my order?

You'll receive an email with tracking information when your order ships. Tracking can take a few days to become active.

Will I pay customs or import fees?

Orders shipped outside the EU may be charged import duties or taxes by the destination country. Unless stated at checkout, these are paid by the customer.

What is your return policy?

You have 30 days from delivery to request a return. Items must be unused and in their original packaging, with proof of purchase. Contact us to start a return and we'll send you a return label.

My order arrived damaged or wrong. What now?

Contact us right away at carinlay257@gmail.com with your order number and a photo, and we'll make it right.

When will I get my refund?

Once your return is received and approved, we refund your original payment method within 10 business days. Your bank may take a little longer to show it.

What does the lifetime warranty cover?

If a CarInlay product stops working because of a manufacturing defect, we send you a replacement free of charge, for as long as you own it. One warranty covers every product in the same order. Add it for €18.95 on any product page or in your cart. To claim, email us your order number and a photo or short video.

How do I get the free MultiCharge™?

Spend €80 or more on CarInlay lighting and a MultiCharge™ 4-port car charger is added to your cart for free. If you already added one yourself, it becomes free automatically at that amount.

Is the installation kit really included?

Yes. Every DriveGlow™ kit comes with the installation accessories, including the trim tool and adhesive, at no extra cost.

When does the Halloween sale end?

The Halloween prices end on 31 October at 23:59 (Eastern Time). The countdown on the site always shows the time left.

Can I send it as a gift?

Yes. Every order arrives in a gift-ready box. Add a gift message in your cart, and the person you give it to can still return it within 30 days of delivery.